Privacy & Cookie Policy

We respect and safeguard the privacy of the users of and users of Accordant Estates Company Limited (Accordant) services. This Privacy Policy outlines how we will do this, how we will collect and use your personal information (such as your name, country of origin, date of birth, your email address, mobile telephone number or other contact details) and how you can limit our use of this information. Please read this Privacy Policy carefully. The Policy should be read together with our website Terms and Conditions.

Accordant is the Data Processer for the purposes of the EU’s General Data Protection Regulation (GDPR).  Your Management Company is the Data Controller.

Personal data

Under GDPR, personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Why does Accordant need to collect and store personal data?

We need to collect personal data for the efficient management of services provided to you. We are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

What information do we gather?

Information is gathered in two ways: (1) indirectly (for example, through our website’s technology); and (2) directly (for example, when you provide information on various pages of the website).

One example of information we collect indirectly is through Internet access logs. When you access the website, your numeric internet address is automatically collected and is placed in our Internet access logs.

We collect information directly from you in a number of ways, one of which is through the use of cookies. We use cookies to remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies at

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of the website and/or delay or affect the way in which the website operates.

We also collect information when you voluntarily submit it to us. On our website, we provide you with the opportunity to contact us. When we collect your information in this way, we will notify you as to how this information will be used. We will also provide you with the opportunity to indicate your preferences as to the use of your information.

Use of your information

Any personal information gathered by or supplied to us via the website will be used in accordance with this Privacy Policy and in accordance with your wishes as indicated to us. We may use your personal information to:

  • contact you by email or telephone to let you know about any of our products or services which may be of interest to you unless you have asked us not to. Where we contact you about these items by email, text message, or similar electronic means we will only do this with your permission;
  • ensure materials on the website are presented in the most effective manner for you and your computer;
  • improve the website and to monitor website usage.

We will only ask for credit card numbers when you yourself have agreed to make a service charge payment via our website. We use a third party system, Stripe, for this purpose (

You may modify your preferences or get further information by writing to us at Accordant Estates Limited, 8 Hemmells, Basildon, Essex, SS15 6ED or by email to

Disclosing your information

We may disclose your personal information if required to do so by law or in good-faith believing such action is necessary to comply with the law. We will not sell or otherwise share your personal information with third parties without your consent except in the following instances:

  • where you have agreed to be contacted by us, we may pass your personal information to third parties related to Accordant. In all such cases we remain a data controller (on behalf of your Management Company) of your personal information;
  • unless required by applicable law or if we are ordered to do so by a court or other similar body;
  • as we may think necessary to protect our legal rights, a registered user or third party, or to prevent personal injury.

Accessing and updating your personal information

You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to

How do I change my personal details?

We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. You can do this by emailing

Where we store your personal information

The personal information that we collect from you may be sent and stored outside the European Economic Area (“EEA”). By registering on the website or sending us your personal information by other means, you are indicating your consent for your personal information to be sent and stored outside the EEA.

What does providing us with this information mean?

By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change the Privacy Policy, we will post the changes on this page. Please check the website regularly for any changes to this Privacy Policy.

Links to external sites

Our website may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

If you don’t feel we’re adhering to this Privacy Policy, what should you do?

If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at and we will make any efforts we can to determine and solve the problem promptly.

Privacy policy last updated October 2019